At KITCHEN KNIVES Sales Store, we’re committed to providing professional chefs and cooking enthusiasts with premium cutlery and exceptional service. Below you’ll find answers to our most common questions about our products, shipping, and policies.

Product Questions

What types of knives do you specialise in?
We offer a wide range of professional-grade knives including Chef’s/Cook’s Knives, Japanese Gyuto and Deba knives, Damascus steel blades, carving sets, boning knives, and specialty knives for bread, cheese, and fish. We also carry premium cutting boards and knife maintenance tools.
Are your knives suitable for professional chefs?
Absolutely. Our collection is carefully curated to meet the demands of both professional chefs and serious home cooks. We offer Japanese and German-engineered knives, Global anniversary pieces, and other high-performance tools designed for culinary precision.
Do you offer knife sets or can I purchase individual pieces?
We provide both options. You can purchase individual knives to build your perfect collection or choose from our knife block sets and carving knife sets for a complete solution.

Shipping & Delivery

Where do you ship to?
We ship worldwide to most regions, excluding some Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
What shipping options are available?
We offer two reliable shipping methods:

Standard Shipping (£12.95): Uses premium carriers DHL or FedEx with delivery in 10-15 days after dispatch (1-2 day processing). Includes package tracking.

Free Shipping: For orders over £50 via EMS, delivering in 15-25 days after dispatch. Also includes tracking.
How are the knives packaged for shipping?
Your premium cutlery is packed with protective materials to prevent damage during transit, just as carefully as we select each Damascus steel blade in our collection.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

Returns & Exchanges

What is your return policy?
If your knives don’t meet your expectations, you may return them within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Knife Care & Maintenance

Do you sell knife sharpening tools?
Yes, we offer diamond steels, honing steels, and electric knife sharpeners to help maintain your knives’ perfect edge.
What’s the best way to care for my new knives?
We recommend hand washing and immediate drying, regular honing, and proper storage (our knife blocks are ideal for this). Avoid dishwashers as they can damage knife edges and handles.

Contact Information

How can I contact customer service?
Our Derby-based team is available at [email protected] for any inquiries. We typically respond within 24 hours on business days.
Where is your company located?
KITCHEN KNIVES Sales Store is located at 80 Copecastle Square, Derby, GB DE1N 6HM, United Kingdom.

“A great knife deserves great delivery. We’re committed to both.” – The KITCHEN KNIVES Team