At KITCHEN KNIVES Sales Store, we take pride in offering premium cutlery with the same precision we expect from our Damascus steel blades. While we’re confident in the quality of our professional-grade kitchen tools, we understand that sometimes a return or exchange may be necessary.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange. To be eligible for return:

  • Items must be unused and in their original condition
  • Original packaging must be intact (including knife boxes, blade protectors, etc.)
  • A proof of purchase must be provided

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Used knives of any type (Chef’s Knives, Boning Knives, Bread Knives, etc.)
  • Opened knife sharpening products (Electric Knife Sharpeners, Diamond Steels, Honing Steels)
  • Personalized or custom-ordered items

Return Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email [email protected] within 15 days of receiving your order with:
    • Your order number
    • Item(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: Our customer service team will respond within 2 business days with return instructions and an RMA number.
  3. Package Securely: Repack items in their original packaging with all protective materials. For knives, ensure blade guards are properly secured.
  4. Ship Your Return: Send the package to our warehouse at:
    KITCHEN KNIVES Returns
    80 Copecastle Square
    Derby, GB DE1N 6HM

    We recommend using a trackable shipping service. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

For exchanges, we will ship your replacement item once the return is processed. Shipping times follow our standard delivery schedule.

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected] with photos of the issue
  • We will arrange for a replacement or return at no cost to you
  • In some cases, we may ask you to return the damaged item using a prepaid shipping label

Return Request Template

Use this template when contacting us about a return:

Subject: Return Request – Order #[Your Order Number] Dear KITCHEN KNIVES Team, I would like to request a [refund/exchange] for my recent order (#[Your Order Number]). Item(s) for return: – [Product Name] – [Quantity] – [Reason for return] I have reviewed your return policy and confirm the item(s) are unused and in original packaging with all included materials. Please advise next steps for completing this return. Best regards, [Your Full Name] [Your Contact Information]

Questions?

Our customer service team handles returns with the same precision we apply to crafting our Global 35th Anniversary Knives. Contact us at [email protected] for any questions about our returns policy.