Term and Conditions

Last updated: [Insert Date]

Welcome to KITCHEN KNIVES Sales Store (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website knifesalesshop.com and all purchases made through it. By accessing our site and making purchases, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for professional chefs and cooking enthusiasts aged 18 years or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, product designs (particularly our Damascus steel patterns and Global 35th Anniversary Knives designs), and software, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Products and Services

2.1 Product Descriptions

We take pride in our professional-grade cutlery including:

• Handcrafted Damascus steel knives (Chef’s Knives, Gyuto Knives, Deba Knives)
• Specialty knives (Boning, Fillet, Bread, and Cheese Knives)
• Premium knife maintenance tools (Diamond Steels, Electric Sharpeners)
• Quality cutting surfaces (Bamboo and Wooden Chopping Boards)

We strive for accuracy in product descriptions and images, but slight variations may occur in handmade items. Product weights, dimensions, and capacities are approximate.

2.2 Product Use and Safety

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase which we may accept or decline. Order confirmation emails do not constitute acceptance.

3.2 Pricing and Payment

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors, even after order confirmation.

3.3 Shipping

We ship worldwide except to certain Asian countries and remote regions. Options are:

• Standard Shipping (£12.95): DHL/FedEx, 10-15 business days
• Free Shipping: EMS for orders over £50, 15-25 business days

Customs fees are the customer’s responsibility. Delivery times are estimates only.

4. Returns and Refunds

4.1 Return Policy

We accept unused items in original packaging within 15 days of delivery. Non-returnable items include:

• Used knives (hygiene reasons)
• Opened sharpening products
• Personalized/custom items

4.2 Return Process

Contact [email protected] within 15 days with:

• Order number
• Item(s) for return
• Reason
• Refund or exchange preference

Return shipping is at your expense unless the return results from our error.

4.3 Refunds

Processed within 3-5 business days of receiving returned items. Original payment method will be credited within 5-10 business days.

5. User Responsibilities

• Provide accurate account and shipping information
• Use products safely and as intended
• Comply with all local laws regarding knife ownership
• Not resell our products as your own creations
• Protect your account credentials

6. Limitations of Liability

To the fullest extent permitted by law:

• We’re not liable for incidental or consequential damages
• Our total liability is limited to the purchase price
• We’re not responsible for delays beyond our control
• We don’t guarantee uninterrupted or error-free website operation

7. General Provisions

7.1 Governing Law

These terms are governed by English law. Disputes will be resolved in English courts.

7.2 Changes to Terms

We may update these terms. Continued use after changes constitutes acceptance.

7.3 Contact Information

KITCHEN KNIVES Sales Store
80 Copecastle Square
Derby, GB DE1N 6HM
Email: [email protected]